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Terms & Conditions

Highland Club Direct Booking Terms & Conditions

1. Accommodation available at the property you have requested ("the Property") is offered for holiday rental subject to confirmation by Highland Club Direct (HCD) to the renter ("the Client"). HCD is acting as the agent for and on behalf of the property owners (“the Owner”) to facilitate the booking process.

2. Prices include electricity, supply of laundry to include bed linen, towels and tea towels.

3. To reserve the Property, the Client should pay the deposit, (online booking or by phone booking), and if not booked online, sign and return the Terms & Conditions to the address shown at the bottom of the terms and conditions page. HCD will then email a receipt for the deposit along with the due dates for the remaining balance and security deposit. This is the formal acceptance of the booking.

4. A separate security deposit of £100 is required in the case of losses or damage to the property or its contents. The security deposit will be debited from the Client’s credit or switch card 8 weeks prior to commencement of the holiday. This deposit will be refunded electronically two weeks after the Client’s departure from the property after completion of the post-rental inspection to a permissible standard.  It is the Client’s responsibility to inform Highland Club Direct of any changes to the purchasing card details; failure to do this may delay the return of the security deposit. Any chargeable expenses arising during the rental period will be deducted from the security deposit, and the balance returned to the Client by electronic means.

5. The balance of the rent is payable not less than eight weeks prior to the start of the rental period. If payment is not received by the due date, HCD reserves the right to give notice in writing that the reservation is cancelled. Reservations made within eight weeks of the start of the rental period require full payment at the time of booking.

6. Should the Client need to terminate the stay early, there will be no reimbursement of rent. The Client is strongly recommended to arrange a comprehensive travel insurance policy (including cancellation cover) and to have full cover for personal belongings, public liability, accident or other unforeseen eventualities, since these are not covered by the Owner’s insurance.

7. HCD shall not be obliged to offer access to the site, facilities or accommodation before the time stated on the booking form and the Client shall not be entitled to remain in occupation after the time stated on the booking form.

8. The Client agrees to be a considerate tenant and to take good care of the Property and on departure adhere to the points covered on the departure check list. HCD reserves the right to make retention from the security deposit to cover additional cleaning costs if the Client leaves the Property in an unacceptable condition.

9. The Client also agrees not to act in any way which would cause disturbance to neighbouring residents or people in the local area.

10. The maximum number of people to reside in the Property must not exceed that stated in the Property information details, unless the Owner has given specific permission.

11. The Client agrees not to use the rental agreement to benefit in any way from any third party, person or enterprise unless by written agreement from the Owner.

12. The Client accepts that a 'No Smoking' policy inside the property is in operation.

13. The Client shall report to HCD/Maintenance Person (MP) without delay, any defects in the Property or breakdown in the equipment, plant, machinery or appliances in the Property and grounds. HCD/MP will arrange for repair and/or replacement to be made as soon as practically possible.

14. HCD shall not be liable to the Client for any temporary defect or stoppage in the supply of public services to the Property nor in respect of any equipment, plant, machinery or appliances in the Property or grounds or for any loss, damage or injury which is the result of adverse weather conditions, riots, strikes or other matters beyond the control of HCD.

15. In the event of any loss, damage or inconvenience caused to or suffered by the Client, if the property is not fit for rental purposes, shall be destroyed or substantially damaged for any reason whatsoever before the start of the rental period, the HCD shall, within thirty days of notification to the Client, refund to the Client all sums previously paid in respect of the rental period.

16. For any loss, damage or injury caused by the Client's use of the accommodation, amenities or to the Client's vehicles and belongings or incurred by the Client during any activities, the HCD shall not be liable. With regard to the swimming pool and Spa facilities, children must never be left unattended. It is the parent’s responsibility to watch and supervise their children in and round the swimming pool at all times.

17. Cancellations:

IF WE CANCEL THE RENTAL:
If, after we have confirmed your booking, we cannot supply the Property to you because of reasons beyond our control, we will offer you alternative accommodation which is at least as good, if at all possible. If you do not want this accommodation or if we cannot offer you alternative accommodation we will return the Rental Price to you in full.

IF YOU CANCEL THE BOOKING:
If you cancel the booking for any reason, you must tell us in writing. You just send the notice to us by prepaid special delivery, preferably backed up by an email or telephone call to warn us.The cancellation will take effect from the date that such written notice is received by us (You can assume we have received it 72 hours after posting). If you cancel a booking we will charge the cancellation fee set out below. The percentage of the Rental Price we charge as a cancellation fee will depend on the time left before your rental is due to start.
(a) If we receive your cancellation 57 or more days (eight weeks plus one day or more) before you are due to arrive, you will only lose the original deposit. (b) If we receive your cancellation on any day between the 56th day (eight weeks) before the date you are due to arrive and the 29th day (four weeks plus one day) before the date you are due to arrive you will lose 50% (half) of the Rental Price.
(c) If we receive your cancellation on any day including or after the 28th day before your arrival date, or whilst the holiday is in progress, then you will lose 100% (all) of the Rental Price.

18. Under no circumstances shall HCD’s liability to the Client exceed the amount paid in respect of the rental period.

19. Whilst every effort has been made to ensure that the details provided are accurate, the representations and details shall not give rise to any liability on the part of HCD. Every effort will be made to notify any changes in the details prior to the commencement of the holiday.

20. Payment of the balance is acknowledged as the guest’s acceptance of these terms and conditions, regardless of reservation mode (online or by phone). Online bookings remain provisional until confirmed in writing (email) by HCD. If subsequent changes are made to either dates and/or property by the guest, an administration charge of £25 will be levied per change.

21. There is a credit card supplement of 2% and no card supplement for debit card.

22. All persons using the swimming pool do so at their own risk. Highland Club Direct assumes no responsibility for any accident or injury in connection with such use, or for any loss or damage to personal property. The pool maintenance is the responsibility of the management company, and if for any reason the pool/sauna/steam-room is not available for guest use, Highland Club Direct cannot be held responsible, legally or financially. Pool complex rules are displayed in your holiday property and at the pool reservation desk and are as follows:

POOL COMPLEX RULES       

1.   OPENING HOURS 9.00AM TO 7.00PM DAILY.
2.   POOL USE IS FOR HIGHLAND CLUB RESIDENTS AND THEIR GUESTS ONLY. RESIDENTS MUST BRIEF THEIR GUESTS ON THE POOL COMPLEX RULES.
3.   POOL USE IS STRICTLY BY BOOKING POLICY AND LIMITED TO ONE HOUR SESSIONS.
ONLY ONE HOUR BOOKING PER INDIVIDUAL PER DAY.
4.   TOTAL MAXIMUM NUMBER ALLOWED IN POOL COMPLEX IS 16.
5.   CHILDREN UNDER 16 YEARS OLD MUST BE ACCOMPANIED BY A RESPONSIBLE ADULT.
6.   USERS MUST SHOWER BEFORE USING THE POOL COMPLEX.
7.   NO RUNNING, JUMPING OR DIVING IN THE POOL COMPLEX AREA.
8.   NO LONE SWIMMING.
9.   EMERGENCY EQUIPMENT MUST NOT BE USED FOR RECREATIONAL PURPOSES.
10.   NO OUTDOOR FOOTWEAR TO BE WORN IN THE POOL COMPLEX.
11.   NO FOOD OR DRINK TO BE CONSUMED IN THE POOL COMPLEX.
12.   NO GLASS ALLOWED IN THE COMPLEX AREA.
13.   THE SAUNA BUCKET MUST NOT BE REFILLED FROM THE CHLORINATED POOL WATER.
14.   USERS SHOULD NOT USE THE POOL COMPLEX IF THEY HAVE A MEDICAL CONDITION THAT MAY BE AGGRAVATED BY POOL, SAUNA OR STEAM ROOM USE.
15.   MISUSE OF THE ALARM BUTTONS IN THE POOL HALL, SAUNA AND STEAM ROOM WILL BE REPORTED TO THE POLICE.
16.   HIGHLAND CLUB MANAGEMENT WILL REMOVE USERS WHO ARE DISRUPTIVE OR DISORDERLY.
(PLEASE NOTE THERE IS NO ATTENDANT LIFE GUARD, AND CCTV CAMERA IS IN OPERATION).
                                          

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Joanne Nicholson
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Email: info@highlandclubdirect.com

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